Phone Number Payments with FacePOS
Instant, Secure Payments Over the Phone.
For businesses that take payments over the phone, takeaways, hotels, retailers, or utility providers, FacePOS offers a safer, faster way to get paid.
Instead of asking for card details, just request payment using the customer’s phone number. They’ll receive a secure prompt in their FacePOS app, approve the payment, and you’ll get instant confirmation.
No fraud risk. No delays. No chargebacks. From food orders and bill payments to room bookings and call-in purchases, FacePOS makes remote transactions secure and effortless.
Case Study
Bella’s Takeaway - Secure Phone Payments with FacePOS
Business: Bella’s Takeaway - Local Restaurant with High Phone Order Volume
Challenge
Bella’s Takeaway receives hundreds of phone orders daily, but many customers hesitate to share their card details over the phone due to fraud concerns. The business also faces issues with declined card payments, chargebacks, and delays in receiving funds.
The Solution
By integrating FacePOS Pay by Phone, Bella’s Takeaway allowed customers to pay securely using just their phone number, eliminating the need for card details while ensuring instant payments.
Ordering a Takeaway by Phone
Customer: David, a regular takeaway customer
Situation:
David calls Bella’s Takeaway to order a large meal for his family, totaling €40. He doesn’t feel comfortable giving his card details over the phone, so he asks if there’s another way to pay.
Payment Process:
- 1. The server at Bella’s Takeaway says, “We accept FacePOS. What’s your phone number?”
- 2. David shares his number, and the server enters it into FacePOS payment system.
- 3.A secure payment request is instantly sent to David’s app.
- 4. He opens it, reviews the order, and taps Confirm Payment.
- 5.Bella’s receives real-time confirmation and sends the order to the kitchen.
- 6. When David arrives, he simply picks up his food - no cash or card required.
Outcome
- No need to share sensitive card details over the phone.
- Instant payment confirmation no delays or failed transactions.
- Faster processing, reducing order cancellations due to non-payment.
How FacePOS Pay by Phone
Works in Other Industries
Paying for Utilities Over the Phone
- Sarah receives a call from her electricity provider about her monthly bill of €120.
- Instead of paying by card, she asks if they accept FacePOS.
- The agent requests her phone number, sends a payment request via FacePOS, and Sarah confirms the transaction instantly.
- The bill is paid immediately - no declined payments, no risk of fraud.
- Secure payments for recurring bills
- No need to enter long card numbers
- Instant processing - no waiting for transfers
Why Businesses Use FacePOS for Phone Payments
- Benefit
- Security
- Transaction Speed
- Ease of Use
- Chargebacks & Fraud
- Integration
- Cost
- FacePOS Pay by Phone
- No card details shared; payment is authenticated in-app
- Instant bank-to-bank transfer
- Simple phone number entry
- No chargebacks or unauthorised refunds
- Works across various industries (food, utilities, retail, hotels)
- Lower transaction fees
- Traditional Phone Payments
- Customers must read card numbers, increasing fraud risk
- Card payments may be delayed or declined
- Requires full card number, expiry date, and CVV
- Higher risk of fraud and chargeback disputes
- Requires expensive POS systems for different industries
- High card processing fees
Pay by phone
Impact Summary
With FacePOS Pay by Phone, businesses offer a smarter, safer payment experience — across food, retail, utilities, and hospitality.
More completed transactions
fewer drop-offs and failures
Lower costs
reduced fees and no chargebacks
Instant processing
faster fulfilment and better service
More trust
customers never need to share card details
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