FacePOS for eCommerce
Faster Checkouts. Lower Fees. Zero Chargebacks.
FacePOS offers online businesses a smarter way to accept payments, without cards, delays, or extra costs. Customers pay instantly through their banking app, skipping card forms and friction. That means faster checkouts, higher conversions, and fewer abandoned carts.
Whether they're shopping on desktop (via QR code), mobile (via phone number), or even over the phone, every transaction is verified, secure, and settled in real time.
You reduce fees, eliminate chargebacks, and get paid instantly, while delivering a smoother, more trustworthy checkout experience.
Case Study
Streamlining eCommerce Payments with FacePOS
Business: Tech Haven - An Online Electronics Store
Challenge
Tech Haven is a growing online retailer specialising in high-end electronics, including smartphones, laptops, and gaming accessories.
Tech Haven needs a faster, more secure, and cost-effective alternative to card payments. High processing fees, abandoned carts, and the risk of chargebacks were all impacting revenue.
The Solution
By integrating FacePOS Pay by Bank, Tech Haven enabled direct bank payments across three customer touchpoints - desktop (QR), mobile (phone number), and over the phone - giving shoppers a faster, frictionless checkout experience.
Desktop Checkout (QR Code)
Customer: David, a gaming enthusiast
Situation:
David is shopping for a new gaming keyboard on Tech Haven's website using his laptop. He adds the item to his cart and proceeds to checkout. David shops on his laptop for a new gaming keyboard on Tech Haven's website and selects FacePOS at checkout. A QR code appears, which he scans with his phone to confirm payment via his banking app.
Payment Process:
- David selects FacePOS as his payment option.
- A QR code appears on the screen for payment authentication.
- David opens the FacePOS app on his smartphone, scans the QR code, and confirms the payment.
- The transaction is instantly processed, and Tech Haven receives real-time confirmation of the payment.
- David gets an order confirmation email, and his new gaming keyboard is on its way.
Outcome
- Fast and frictionless checkout – No need for entering card details.
- No risk of card fraud or chargebacks – Payment is direct from his bank.
- Instant confirmation for both customer and merchant – No waiting for funds.
Mobile Checkout (Phone Number Payment Request)
Customer: Sarah, a busy professional
Situation:
Sarah is shopping on her smartphone during her lunch break. She finds a wireless headset on Tech Haven's mobile site and wants to make a quick purchase.
Payment Process:
- Sarah selects FacePOS at checkout and clicks the Request Payment button.
- She enters her phone number, and a payment request is sent to her FacePOS app.
- Sarah opens the FacePOS app on her phone and confirms the payment.
- The transaction is completed instantly, and Tech Haven receives real-time payment confirmation.
- Sarah receives an order confirmation and a tracking link for her purchase.
Outcome
- No need for manual card entry – Quick and easy mobile payments.
- High security – No sensitive details entered on the site.
- Reduced checkout friction – Higher conversion rates for Tech Haven.
Phone Order with Payment Request
Customer: John, a cautious buyer
Situation:
John is interested in buying a high-end laptop from Tech Haven but wants to confirm some product details before making the purchase. He calls Tech Haven's customer service team.
Payment Process:
- After speaking with a sales representative and getting his questions answered, John decides to purchase the laptop.
- Instead of asking for card details over the phone, the sales agent asks for John's phone number.
- The sales agent sends a payment request through FacePOS, which John receives in his FacePOS app.
- John confirms the payment in the app, and the transaction is instantly processed.
- Tech Haven receives confirmation, and the laptop is dispatched for shipping.
Outcome
- Secure and trustworthy – No need to share card details over the phone.
- Convenient for customers who prefer phone confirmation before purchase.
- Real-time payment processing – No delays in shipping the order.
Ecommerce
The Impact for Tech Haven
FacePOS now powers a faster, safer, and more flexible checkout for every type of buyer.
30% drop in cart abandonment
Significant savings on processing fees
70% faster checkout completion
Zero chargebacks reported
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